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Job Title:      Receptionist

Reports To: Office Manager
 

Summary: Responsible for relaying incoming telephone calls, greeting visitors in a professional manner and performing various clerical duties by performing
the following duties.
 

Duties and Responsibilities include the following. Other duties may be assigned.

 

• Answers multi-line telephone system, takes accurate messages and transfers telephone calls to the appropriate person in an efficient manner.

• Greets and screens incoming visitors in a professional manner and promptly notifies appropriate person of their arrival.

• Opens and distributes incoming mail on a daily basis, and prepares outgoing mail using postage meter.

• Receives and signs for packages, and delivers to the appropriate person promptly.

• Operates standard office equipment including:

  • multi-line telephone system

  • facsimile machine

  • photocopy machine

  • postage meter

  • calculator

  • computer/printer

 

• Monitors facsimile machine, directs incoming documents and sends documents via facsimile as requested.

• Types correspondence and memorandums in proper format and proofreads and mails as assigned.

• Maintains an adequate office supply inventory and requisitions additional items as needed.

• Contacts appropriate company for necessary preventive maintenance/service on office equipment and maintain related files.

• Performs other related duties as assigned.

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Skills:

Oral Communication Skills

Written Communication Skills

Telephone Etiquette

Proofreading Skills

Customer Service

Diplomacy

Professionalism

Filing

Math Aptitude

Organization

Time Management

Computer Literacy

Keyboard Skills
 

Education/Experience:

High School Diploma or Equivalent. Prior general office experience helpful.

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Job Description

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Job Title: Driver-CDL Class A or Class B Only

Reports To:  Yard Manager

 

Summary:  Completes assigned deliveries and pick-ups of merchandise and assists with shipping and receiving by performing the following duties.

 

Duties and Responsibilities include the following.  Other duties may be assigned. 

 

• Operates company vehicle in a professional, safe and courteous manner

• Picks up merchandise and invoices from warehouse/vendors.*

• Delivers merchandise to customers in a timely manner.*

• Ensures delivery of appropriate merchandise in accordance with customer invoices.*

• Ensures delivery vehicles are clean and in good working condition.*

• Performs daily maintenance checks and reports malfunctions to management.*

• Ensures customer messages/communications are relayed to appropriate management.*

• Returns credit merchandise with appropriate paperwork and informs management of delivery.*

• Assists in maintaining a neat and clean workplace at all times.*

• Assists with stocking the shipping and receiving department to include lifting and carrying cartons and placing them on appropriate shelves.*

• Reports overstock occurrences to management immediately.*

• Fills delivery orders by obtaining the required merchandise and completing appropriate paperwork.*

• Provides customer with receipt and/or credit form for merchandise to be picked up.*

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education
and experience.

 

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively
present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  
Ability to apply concepts of basic algebra and geometry.

 

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems
involving several concrete variables in standardized situations.

 

Certificates and Licenses:

Commercial Driver's License

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this
job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The employee is occasionally exposed to fumes
or airborne particles and toxic or caustic chemicals.

 

The noise level in the work environment is usually moderate.
 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is
frequently required to stand; walk and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. 
The employee must frequently lift and/or move up to 50 pounds.

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Job Description

 

Job Title:      Operations Manager

Reports To: President

 

Summary:  Responsible for planning and directing all functional activities of the company by performing the following duties.

 

Duties and Responsibilities include the following. Other duties may be assigned.

 

• Assists management with staffing requirements.

• Produces high quality services at the lowest possible cost.

• Ensures customers are serviced at the highest level of satisfaction through quality service, courteous employees and a quick response to needs.

• Collects, reviews and files completed paperwork in a timely manner.

• Reports to President regarding the overall operation of company service area.

• Ensures proper maintenance of facilities to include providing adequate security.

• Performs approved opening and closing procedures to include coordinating shift changes by monitoring personnel.

• Acts as liaison between management and employees in regards to the delegation of assignments and routes.

• Provides on-the-job route training for drivers as needed. 

• Applies knowledge of and adheres to government standards such as Workers' Compensation, DOT and applicable safety standards.

• Performs other related duties as assigned.

 

Supervisory Responsibilities:

• Develops and maintains an effective organization through the selection, training, compensation, motivation, termination and review of all employees.

• Develops and maintains a program for sound employee relations.

• Provides guidance and direction to lower level management employees to assist them in their professional development.

Skills:

Oral Communication Skills

Written Communication Skills

Reading Skills

Customer Relations

Diplomacy

Negotiations

Organization

Planning

Budgeting

Time Management

Education/Experience:

High School Diploma or Equivalent. Prior diversified business experience helpful.

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Job Description

 

Job Title:      Office Manager

Reports To: President

 

Summary: Responsible for overseeing daily office activities to ensure smooth operations, providing qualified staff and performing related administrative
duties by performing the following duties.

 

Duties and Responsibilities include the following. Other duties may be assigned.

 

• Coordinates and monitors office operations to ensure company requirements are sufficiently met on a daily basis. 

• Plans goals/objectives for office operations and identifies the resources (staff, equipment, funds) required to attain the end results. 

• Provides qualified staff to support and contribute to the needs of the organization. 

• Monitors office procedures and resolves problems through collaboration with pertinent contacts, and implements changes as needed.

• Resolves operational problems related to customer service, accounting procedures and computer systems.

• Performs all aspects of human resources such as payroll, benefit administration, procedures, personnel issues and maintain related confidential files.

• Coordinates and oversees the completion of special projects as needed.

• Schedules appointments and office meetings as needed.

• Coordinates travel and accommodation arrangements via telephone and correspondence, and prepares related agendas for the company as required.

 

• Operates standard office equipment efficiently to include:

  • multi-line telephone system

  • facsimile machine

  • photocopy machine

  • postage meter

  • calculator

  • computer/printer

 

• Ensures the efficient operation of all office equipment by performing minor service duties and arranges for routine and necessary maintenance as needed

• Maintains the office supply inventory and orders additional supplies as needed.

• Troubleshoots and resolves all computer problems by communicating with computer vendors.

• Performs computer back up on a daily basis.

• Follows up and provide proper documentation for Worker’s Compensation and unemployment hearings and clams.

• Performs other related duties as assigned.

 

Supervisory Responsibilities:

• Develops and maintains an effective office staff through the selection, training, compensation, motivation, termination and review of office staff. 

• Delegates administrative duties to staff as well as supervises and provides instruction as needed. 

• Maintains employee work/vacation schedules to ensure staffing needs are met in accordance with company policy and guidelines.

• Provides guidance and direction to staff to assist in their professional development to include facilitating cross training employees.

 

Skills:

Oral Communication Skills

Written Communication Skills

Interpersonal Skills

Reading Skills

Customer Relations

Diplomacy

Professionalism

Math Aptitude

Budgeting

Organization

Planning

Time Management

Computer Literacy

Education/Experience:

High School Diploma or Equivalent. Prior experience in office management required.

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Job Description

 

Job Title: Loader Operator

Reports To: Yard Manager

 

Summary:  Operates Loader in accordance with applicable safety regulations and responds to job duties in a timely manner by performing the following duties.

 

Duties and Responsibilities include the following.  Other duties may be assigned. 

 

• Grades front and rear yards.

• Loads and unloads piling and poles.

• Moves dirt and/or grades pole yard.

• Maintains Loader for service.

• Stocks treated poles.

• Bands/bundles poles.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

One to two years related heavy equipment and grading experience and/or training; or equivalent combination of education and experience.

 

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively
present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

Math Ability:

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American
money and weight measurement, volume, and distance.

 

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a
few concrete variables in standardized situations.

 

Certificates and Licenses:

Valid Driver's License

 

Equipment:

Loader

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly exposed to wet or humid conditions (non-weather); work near moving mechanical parts;
work in high, precarious places; outdoor weather conditions and vibration.  The employee is frequently exposed to extreme heat (non-weather).  The employee is occasionally exposed to extreme cold (non-weather).

 

The noise level in the work environment is usually very loud.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The employee must regularly lift and/or move up to 100 pounds.  Specific vision abilities required by this job include distance vision.  While performing the
duties of this job, the employee is regularly required to stand; walk; sit; use hands; reach with hands and arms; climb or balance; stoop, kneel, crouch, or
crawl and talk or hear.  The employee is occasionally required to taste or smell.

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Job Description

 

Job Title: Yard Person

Reports To:  Yard Manager

 

Summary:  Keeps the yard in order and pulls and receives materials for stock by performing the following duties.

 

Duties and Responsibilities include the following.  Other duties may be assigned. 

 

• Receives and loads lumber and building materials.

• Operates forklift for job duties in a safe and proficient manner.

• Keeps the yard manicured and clean at all times.

• Assists sales person as needed.

• Inventories all items.

• Maintains supplies by receiving and stocking materials in designated areas.

• Lifts and carries materials and equipment throughout work areas using appropriate equipment.

• Maintains neat and orderly work areas at all times.

• Assists with assigned responsibilities such as operating equipment and general maintenance.

• Adheres to all company policies and procedures paying special attention to health and/or safety procedures.

• Reports any problems or discrepancies to the management.

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

Two to four years related experience and/or training; or equivalent combination of education and experience.

 

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine
reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate,
ratio, and percent and to draw and interpret bar graphs.
 

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving
several concrete variables in standardized situations.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to wet or
humid conditions (non-weather) and work near moving mechanical parts. The employee is occasionally exposed to extreme cold (non-weather) and extreme
heat (non-weather).

 

The noise level in the work environment is usually quiet.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision and
peripheral vision.  While performing the duties of this job, the employee is regularly required to walk; sit; reach with hands and arms and talk or hear.
The employee is frequently required to stand and stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands and climb or balance.

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Job Description

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Job Title:      Sales Manager

Reports To: President

 

Summary:  Responsible for planning, organizing and directing sales activities to maximize sales and profits by performing the following duties.

 

Duties and Responsibilities include the following. Other duties may be assigned.

 

• Develops, implements and analyzes sales programs, and makes necessary adjustments as required.

• Establishes and implements sales goals within management guidelines.

• Reviews the general business climate and adjusts staffing and materials as needed.

• Understands and supports established sales policies and procedures to ensure sales personnel provide proper and effective treatment to customers.

• Applies knowledge of company products and services to assist sales representatives with providing quality customer service

• Reviews and approves expenses requested by sales staff.

• Reviews and resolves customer complaints in a professional and timely manner as directed and/or required. 

• Establishes, develops and monitors internal sales representative organization.

• Represents company at trade organizations as required. 

• Travels to customer locations to complete sales calls as required.

• Performs other related duties as assigned.

 

Supervisory Responsibilities:

 

• Develops and maintains an effective sales department through the selection, training, compensation, motivation, termination and review of direct staff.

• Provides guidance and direction to sales personnel to assist them in their professional development.

 

Skills:

Oral Communication Skills

Written Communication Skills

Customer Relations

Diplomacy

Organization

Planning

Professionalism

Presentation

Negotiating

Time Management

 

Education/Experience:

Prior sales experience required.

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Job Description

 

Job Title:      Retail Salesperson

Reports To: Sales Manager

 

Summary:  Responsible for promoting store sales through effective sales techniques and good customer service by performing the following duties.

 

Duties and Responsibilities include the following. Other duties may be assigned.

 

• Provides quality customer service to include assistance with purchases, suggestive selling and providing product information.

• Builds and maintains an understanding of the stores products and price information to assist with customer purchases.

• Receives payments from customers, operates cash register and credit card machine and returns appropriate change as needed.

• Reconciles cash drawers accurately at end of each shift.

• Receives and examines deliveries for discrepancies or damages and resolves problems expeditiously.

• Stocks inventory, prices according to guidelines as set forth by management and rotates stock within the store.

• Minimizes customer complaints through effective customer service.

• Maintains a neat and orderly store at all times.

• Prepares product displays as requested.

• Reports any theft or suspected theft by customers/ employees to management immediately. 

• Performs miscellaneous duties as assigned.
   

Skills:

Oral Communication Skills

Written Communication Skills

Reading Skills

Customer Service

Customer Relations

Sales Technique

Math Aptitude

Currency Aptitude

Time Management

Organization

Professionalism

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Education/Experience:

High School Diploma or Equivalent. Prior sales experience helpful.

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Job Description

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Job Title:      Outside Sales

Reports To: Sales Manager

 

Summary:  To visit current or prospective customers and perform assigned outside sales responsibilities by performing the following duties.

 

Duties and Responsibilities include the following. Other duties may be assigned.

 

• Contacts prospective and current customers to solicit sales of company products and services.

• Receives customer inquiries, and performs follow up procedures to include providing price quotes, new product information, and receiving feedback
  regarding company products and services.

• Follows up with sales leads generated through incoming calls, advertising campaigns and other promotional efforts.

• Travels to customer locations to present company products, services and pricing information in a professional manner.

• Applies technical knowledge of company products and services to best meet customer needs.

• Maintains appropriate records for the development of sales forecasts for each customer.

• Submits appropriate paperwork to management such as expense reports and call reports in accordance with training procedures.

• Understands and supports company sales policies and procedures to provide proper and effective service to all customers, and foster the development
  of long term business relationships.

• Assists and resolves customer complaints in a timely manner, notifies management of problems and suggests corrective actions.

• Collects and reports competitive information to management.

• Attends training activities and trade shows on behalf of company to present information regarding company products and services.

• Performs other related duties as assigned.

 

Skills:

Oral Communication Skills

Written Communication Skills

Sales Technique

Customer Relations

Customer Service

Technical Communications

Math Aptitude

Negotiations

Organization

Professionalism

Presentation

Reading Skills

Time Management

 

Education/Experience:

High School Diploma or Equivalent. Prior sales experience required.

 

Certifications/Licenses:

Drivers License - Must meet insurance underwriting requirements

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Job Description

 

Job Title:      Inside Sales Person

Reports To: Sales Manager

 

Summary:  To support sales goals through effective sales techniques and quality customer service by performing the following duties.

 

Duties and Responsibilities include the following. Other duties may be assigned.

 

• Answer incoming sales calls via telephone, written inquiries and facsimile requests.

• Promote and effectively sell company products and supplies using established company sales techniques.

• Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested.

• Understand and respond to customer delivery needs by interfacing with internal personnel.

• Understand and support established sales policies and procedures to provide proper and effective treatment to customers.

• Relate new product ideas and product extensions to management for evaluation.

• Emphasize saleable services of products to include quality and ability to meet customer specifications. 

• Process all paperwork for orders to include sales contracts, prints and related documentation. 

• Resolve customer concerns in an expeditious and tactful manner.

• Perform other related duties as assigned.

 

Skills:

Oral Communication Skills

Written Communication Skills

Interpersonal Communication Skills

Customer Service

Diplomacy

Math Aptitude

Organization

Negotiations

Professionalism

Presentation

Time Management

 

Education/Experience:

High School Diploma or Equivalent. Prior sales experience helpful.

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Job Description

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Job Title:      Payroll Clerk

Reports To: Office Manager

 

Summary: Responsible for processing payroll and performing clerical duties in an efficient manner by performing the following duties.

 

Duties and Responsibilities include the following. Other duties may be assigned.

 

• Prepares payroll on a weekly basis by compiling, verifying and calculating hours, and resolves discrepancies.

• Transmits payroll data to payroll service in a timely manner.

• Maintains confidential personnel files related to payroll such as time cards, sick time, vacation and holiday schedules, and child support and garnishment.

• Responds to employee inquiries regarding amount and receipt of check, overpayments and any other payroll questions.

• Types and distributes updated quarterly vacation and sick time reports.

• Maintains and updates new and terminated employee data as needed.

• Prepares and distributes annual employee wage statements.

• Operates standard office equipment to include:

  • photocopy machine

  • typewriter

  • computer/printer

  • calculator

  • multi-line telephone

  • facsimile machine

  • postage meter/scale

• Performs other related duties as assigned.

 

Skills:

Strict Confidentiality

Interpersonal Skills

Oral Communication Skills

Written Communication Skills

Reading Skills

Customer Relations

Diplomacy

Professionalism

Filing

Math Aptitude

Budgeting

Organization

Planning

Presentation

Time Management

Computer Literacy

Keyboard Skills

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Education/Experience:

High School Diploma or Equivalent. Prior work related experience helpful.

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Job Description

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Job Title:      Accounts Receivable Clerk

Reports To: Office Manager

 

Summary:  Responsible for all accounts receivable activities in the office to include preparation, review and maintenance of records by performing the
following duties.

 

Duties and Responsibilities include the following. Other duties may be assigned.

 

• Prepares and posts cash receipts to customer accounts on a daily basis.

• Researches discrepancies and debit memos to accurately process, issue and post credits/debits to customer accounts as necessary.

• Maintains all records and files and backup documentation related to accounts receivable.

• Prints and reviews an aging report on a weekly basis.

• Initiates, tracks and maintains all records/files associated with collection activities for each account to include negotiated payment schedules, telephone call documentation and collection letters.

• Insures company adherence to corporate credit policies and procedures for consistent handling of collection matters to maintain good customer relations. 

• Maintains accurate customer information in database according to company procedures.

• Researches and responds to all accounts receivable inquiries in a prompt manner.

• Assists in month closing by assuring all appropriate information is data entered into computer, and reviews and updates current aging report for
  discrepancies and finance charges.

• Researches credit applications, notifies customers of approval/disapproval status and documents pertinent credit information in accordance with company procedures.

• Establishes credit limits for new customers and monitors new accounts based on current financial information, business history and current credit reports. 

• Responds to credit reference inquiries with pertinent credit information in accordance with company procedures.

• Prints and stores permanent accounts receivable reports as required to include:

  • accounts receivable aging

  • daily cash receipts/journals

  • end of month reports

• Creates and maintains proper response letters on computer for various incoming correspondence.

•  Performs other related duties as assigned.

 

Skills:

Oral Communication Skills

Written Communication Skills

Technical Communication

Customer Service

Diplomacy

Professionalism

Filing

Math Aptitude

Budgeting

Negotiations

Organization

Planning

Presentation

Project Management

Computer Literacy

 

Education/Experience:

High School Diploma or Equivalent. Prior accounting experience helpful.

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Job Description

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Job Title:      Accounts Payable Clerk

Reports To: Office Manager

 

Summary:  Responsible for all accounts payable activities in the office to include preparation, review and maintenance of records by performing the
following duties.

 

Duties and Responsibilities include the following. Other duties may be assigned.

 

• Maintains all accounts payable files to include filing invoices in designated areas and updating vendor information on computer.

• Matches purchase orders with vendor invoices to ensure accuracy and prepares for computer entry on a daily basis.

• Prepares all accounts payable checks according to company procedures.

• Mails accounts payable checks with appropriate supporting documentation. 

• Prints all accounts payable reports.

• Assists with monthly closing procedures for accounts payable.

• Monitors all paperwork, invoices, correspondence and verbal communication with vendors. 

• Performs end-of-month procedures as required. 

• Researches and responds to all accounts payable inquiries in a prompt manner.

• Operates standard office equipment to include:

  • calculator

  • photocopy machine

  • facsimile machine

  • computer and printer

  • multi-line telephone

• Performs other related duties as assigned.

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Skills:

Oral Communication Skills

Written Communication Skills

Interpersonal Skills

Technical Communication

Customer Relations

Customer Service

Professionalism

Reading Skills 

Filing

Math Aptitude

Budgeting

Organization

Planning

Project Management

Time Management

Computer Literacy

Keyboard Skills

 

Education/Experience:

High School Diploma or Equivalent. Prior accounts payable or related experience required.

Job Description

 

 

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Job Description

 

Job Title:      Plant Manager

Reports To: Operations Manager

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Summary:  To plan, direct and coordinate plant operations in accordance with business unit objectives to manufacture high quality products at the
lowest possible cost by performing the following duties.

 

Duties and Responsibilities include the following. Other duties may be assigned.

 

• Assures finished goods are in accordance with company quality control guidelines.

• Communicates with management in regards to production schedules, production problems and employee problems daily.

• Maintains and controls the physical condition of the plant and surrounding grounds.

• Establishes and maintains plant policies, procedures and guidelines consistent with company policies, procedures and guidelines.

• Establishes and monitors compliance with all federal, state and local statutes.

• Supervises all plant employees by delegating work orders, monitoring the quality of work and instructing employees on updated products and
  procedures on a daily basis.

• Performs other related duties as assigned.

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Supervisory Responsibilities:

• Supervises the production of products by maintaining inventory, prioritizing work orders and assuring work is completed in an accurate and timely manner

• Establishes and maintain training programs in all areas of plant operations including quality, safety, environmental concerns and efficient
  manufacturing practices.

 

Skills:

Oral Communication Skills

Written Communication Skills

Diplomacy

Negotiations

Organization

Professionalism

Reading Skills

Time Management

 

Education/Experience:

High School Diploma or Equivalent. Prior production or management helpful.

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